Delete your MyWateer account

Request deletion now, without the app

How it works

Enter the mobile number you signed up with in MyWateer.
Enter the verification code we text you.
Confirm the deletion request.

Prefer the app? Open MyWateer, go to the “Account” tab, tap “Delete your account” and confirm with “Delete account”. Both ways lead to the same process.

The 30-day grace period

Your account is not deleted at once. A 30-day grace period starts in which your account keeps working, and you can cancel the deletion at any time by signing in again with the same number (in the app). When it ends the deletion is carried out and cannot be undone.

What is deleted

When the deletion is carried out, we destroy everything that identifies you:

Your account: your name, mobile number and email address. The mobile number is released so it cannot link you to your past records if you register again.
The photos and files of the receipts you uploaded.
Your notes on your receipts, your comments on the AI reading and on your ratings, the full text the model read from the paper, and the links to the original invoices.
What you taught the app about your store categories, and your receipt labels.
The link between your mobile number and your receipts at Wateer.
Your consents: we withdraw all of them and erase your number, name, device and location details and IP address from their records.

What is kept, and why

We keep a record that is no longer linked to you:

The non-identifying purchase data: the store and its VAT number, amounts, VAT, currency, date, category, items, and your star ratings. Every piece of text in it goes through an automated check that removes mobile numbers, email addresses, national ID and residency numbers, IBANs and card numbers.
The AI readings of your receipts and your corrections to them, after the same check.
The records that prove your consents, with your identity erased from them.

We use this record for statistics and to improve the service, including training reading models. Deleting your account does not override the retention periods the law requires; in that case we keep only the minimum required. These periods are those in section 8 of the Privacy Policy:

Category	Period	Basis
Invoices and transaction records	10 years	Commercial Books Law
Accounting and tax records	6 years after the end of the tax period	VAT Implementing Regulation
Consent evidence records (with your identity erased from them)	Processing period + 5 years	Proof of compliance and the claim window
Login and security audit logs	12 months	Platform security and incident investigation

Can't receive the text message?

Email [email protected] with the registered mobile number. We will verify your identity before deleting anything, and reply within 30 days of receiving the request.